This policy explains how Net and Tel Business Solutions (“Net and Tel”, “we”, “us” or “our”) processes personal information when you visit our website, request a quotation, use our client portals, purchase products or services, or communicate with us.
1. Who is responsible
Net and Tel Business Solutions is the responsible party for personal information processed for its own business purposes. Our contact address is 33 Ballyclare Drive, Ballywoods Office Park, Cedarwood House, Bryanston, Johannesburg, 2191, South Africa. Privacy and Information Officer enquiries may be sent to admin@netandtel.com or made by telephone on 010 141 1488.
2. Information we collect
- Identity and contact details, including names, job titles, organisations, telephone numbers, email addresses and physical addresses.
- Commercial and account information, including quotations, orders, invoices, payment status and support history. Payment card details are handled by the relevant payment provider and are not intentionally stored by us.
- Technical and service information, including IP addresses, device and browser data, website activity, system logs, network details, asset records and information supplied during support or project delivery.
- Communications, correspondence, feedback, tender information and records needed to manage our relationship with you.
3. Why we use it
We process information to respond to enquiries; prepare quotations; conclude and perform contracts; provision licences, connectivity, cloud, cybersecurity and managed IT services; provide support; maintain accounts; prevent fraud and security incidents; meet tax, legal and regulatory duties; improve our website and services; and send relevant business communications where permitted.
4. Lawful grounds
Depending on the circumstances, processing is based on consent, performance of a contract, compliance with law, protection of a legitimate interest, or another ground permitted by the Protection of Personal Information Act 4 of 2013 (“POPIA”). You may withdraw consent at any time, but this does not affect processing already lawfully completed.
5. Sharing and operators
We may share information with authorised staff, professional advisers, distributors, original equipment manufacturers, licensing vendors, cloud and hosting providers, connectivity providers, payment and accounting providers, couriers, subcontractors and regulators when necessary. These parties must process information for an authorised purpose and protect it appropriately. Our website links to Zoho client services; information entered there is also governed by Zoho’s applicable privacy terms.
6. Cross-border processing
Some technology and cloud providers may process information outside South Africa. We use providers and safeguards intended to meet POPIA’s requirements for transborder information flows, including contractual protections or processing in jurisdictions with adequate protection.
7. Security and retention
We apply reasonable technical and organisational safeguards, including access controls, authentication, endpoint protection, backups, monitoring and staff confidentiality. No system is completely secure. We retain information only for as long as required for the stated purpose, a contract, dispute resolution, security, tax or other legal obligations, after which it is securely deleted, destroyed or de-identified.
8. Your choices and rights
You may ask whether we hold your information and request access, correction or deletion where legally available; object to certain processing; withdraw consent; or ask us to stop direct marketing. We may need to verify your identity and may retain information where law requires it.
9. Cookies and external links
Our website may use essential cookies and limited analytics or security technologies. You can control cookies in your browser, although disabling essential technologies may affect functionality. We are not responsible for the privacy practices of external websites or client portals.
10. Complaints and updates
Please contact us first so we can investigate. You may also complain to the Information Regulator (South Africa) through its official channels. We may update this policy when our services or legal obligations change; the date above identifies the current version.