Cassper Nyovest’s Fill Mmabatho Stadium event was a high-profile concert attended by thousands of fans. To enhance the guest experience and streamline the ticketing process, Net and Tel, in collaboration with Web Tickets, provided a robust Guest WiFi solution. This case study details the planning, implementation, and outcomes of the Guest WiFi system integrated with ticket scanning technology.
Overview
Objective
The Fill Mmabatho Stadium event headlined by Cassper Nyovest drew significant anticipation and a diverse audience from across South Africa. Net and Tel were tasked with enhancing security and streamlining the ticketing process by providing dependable Guest WiFi services integrated with Web Tickets’ scanning system.
The primary objectives included elevating the guest experience through seamless and high-speed WiFi connectivity, expediting the ticket validation process at entry points using Web Tickets’ technology, ensuring the network’s capability to accommodate numerous simultaneous connections, and bolstering security measures to mitigate fraudulent ticketing activities.”
Solution
Net and Tel collaborated closely with Web Tickets to seamlessly integrate their ticket scanning system with the Guest WiFi infrastructure. The process began with a comprehensive site survey to determine the optimal placement of access points for extensive WiFi coverage throughout the venue.
Bandwidth requirements were carefully estimated based on expected concurrent connections and data usage, ensuring sufficient capacity to support operations. Robust security measures were implemented to safeguard both the WiFi network and the ticket scanning system, while redundant components were put in place to guarantee uninterrupted service in case of failures.
During the implementation phase, access points were strategically installed to cover the stadium, concourses, and entry points, with the WiFi network configured to accommodate high user density while maintaining security. Integration with Web Tickets’ scanning technology facilitated real-time validation of tickets and immediate access control.
Additionally, continuous 24/7 network monitoring was implemented to proactively identify and address any issues that may arise, ensuring smooth operation of the integrated system.
Results
The implementation of Net and Tel’s Guest WiFi solution yielded several positive outcomes for a recent concert event.
Firstly, attendees benefited from enhanced guest experience as they enjoyed high-speed WiFi connectivity throughout the stadium, facilitating social media sharing, accessing event information, and staying connected.
Additionally, the integration of Web Tickets’ scanning system with the WiFi network streamlined ticket validation processes, resulting in faster and more secure entry at various points. This also contributed to a reduction in ticket fraud, as Web Tickets’ technology helped minimize the risk of counterfeit tickets, ensuring a smoother entry process overall.
Moreover, the event received positive feedback from attendees, enhancing the brand image of the artist, Cassper Nyovest, and fostering increased brand loyalty. Lastly, the WiFi system facilitated valuable data collection on user behavior for Net and Tel’s, aiding in future event planning and marketing efforts. Overall, the implementation of Net and Tel’s Guest WiFi solution significantly improved the concert experience while providing valuable insights for future events.
